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Delivery

We aim to dispatch your order within 24 hours subject to stock availability. Please allow a little longer for orders placed at the weekend or on public holidays.

We will notify you via email if the item is out of stock and inform you of the estimated delivery date. Please do not hesitate to contact us if the order is urgent.

We use the most suitable Royal Mail or Courier service depending on the size and weight of your parcel and will always obtain a proof of posting certificate when we dispatch your order.
Please allow 3-5 days for parcels sent using the standard UK delivery service to arrive.

All orders dispatched to addresses outside of the UK will be sent by Airmail. Any import tax incurred is the responsibility of the purchaser.

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Online Security

One Off Needlework endeavours at all times to keep the information you give us on this site secure.
With this is mind we have chosen to use PayPal as our suppliers for taking online payments via their secure payments system.

When you make a purchase from One Off Needlework you will be passed to the secure PayPal system where you will then be asked for your card details. As this system is located on their highly secure and monitored servers you can be assured that every effort is made to avoid fraud and keep your details safe.

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4 Ways to Shop

Your privacy is paramount and we will not pass your details on to any third party.

1) Shop safely online using our secure payment system
2) Your Local Stockist Contact us for the UK stockist nearest to you. If your local shop does not have One Off  Needlework kits, let us know their name and address and we will send them a catalogue.
3) By Phone  You can order and make a card payment as shown below.  It will be appreciated if you can bear in mind time differences if calling from overseas. Call or Fax your order to: (from UK) 01403 782200 // (from Overseas) 0044 1403 782200
4) By Post Post your order and payment to:

One Off,
4 Station Road, Billingshurst
West Sussex, RH14 9RE, UK

If you wish to pay by card:

We can accept Visa, Mastercard, Switch/Maestro.

We will need the name and address of the card holder, card number, expiry date and the security code. Our policy is to process card payments on despatch of kits.  For cushion make up, we will process your card when work begins.

If you wish to pay by cheque:
We can only accept £Sterling (GBP).  We will also need the cheque guarantee number plus your name and post code on the back.  Please be sure to add the correct amount for post and packing as detailed below. Failure to do so will result in delay.

Postage Rates

  • UK post and packing:  £2.75  for 1 kit;  £1 for each additional kit
  • European Union:   £5.00 for 1 kit;   £2.00 for each additional kit
  • Worldwide:    £7.50 for 1 kit; £2.00 for each additional kit

Orders paid for by cheque will be despatched after the cheque has cleared and will be delayed by about five working days.

If for any reason we cannot despatch your kit promptly, we will let you know by email.

Wool shortages  Our wool supplies come direct from Appletons.  If they are unable to supply certain shades, we reserve the right to substitute a similar colour.  We will ensure the difference is not noticeble to you but should you wish to have two matching items bought at different times, please get in touch.

Returns policy
Returns should be within 21 days of receipt and please make sure you obtain a Proof of Posting receipt from your Post Office.
We will replace or refund the cost of the kit but not the postage unless the kit is faulty.

Returned kits must be in pristine condition and suitable for resale for a full refund.

You will not be entitled to a full refund if the kit or the packaging are damaged or contaminated by odour such as tobacco smoke.

Please do not return your kit if the only problem is missing wool. We will immediately top up any shortages of wool if you let us know the shade name, number and kit name.  We like to think our mistakes are rare, but if it happens, we will put it right.

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Privacy

One Off Needlework values your privacy as an essential part of our business.
All information you enter is maintained securely and we never sell your information to others for mailing and marketing purposes. Your privacy is paramount.